Terms of Service

Last Updated: June 2026

Welcome to Casella Apparel. By accessing our website and purchasing products from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

These Terms of Service govern your use of the Casella Apparel website and all purchases made through our online store.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

2. Eligibility

By placing an order, you represent that:

  • You are legally capable of entering into binding agreements.

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

3. Products and Pricing

We strive to display product information, descriptions, images, sizing, and pricing as accurately as possible.

However:

  • Actual product colors may vary depending on screen settings.

  • Product availability is subject to stock levels.

  • Prices may change without prior notice.

  • We reserve the right to correct pricing or product description errors.

4. Orders

Casella Apparel reserves the right to accept, reject, or cancel any order at our sole discretion.

Orders may be canceled due to:

  • Product unavailability

  • Pricing inaccuracies

  • Suspected fraud or unauthorized transactions

  • Violation of these Terms of Service

If payment has already been made for a canceled order, an appropriate refund will be processed.

5. Payments

All transactions are processed in Indonesian Rupiah (IDR).

We accept various payment methods, including:

  • Bank Transfer

  • Virtual Account

  • Credit and Debit Cards

  • E-Wallets

  • QRIS

  • Other payment methods available during checkout

Additional processing fees, if applicable, are determined by the respective payment providers.

Casella Apparel is not responsible for payment delays, failures, or interruptions caused by third-party payment providers.

6. Shipping and Delivery

Shipping services are provided by independent third-party couriers.

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Casella Apparel is not liable for delays, damages, or delivery issues caused by courier services or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional details.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are responsible for reviewing the applicable policy before placing an order.

8. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Trademarks

  • Product images

  • Product designs

  • Graphics

  • Text content

  • Website layouts

are owned by Casella Apparel or its licensors and are protected under applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or modification is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website operations.

  • Attempt unauthorized access to our systems.

  • Upload malicious code or harmful content.

  • Misrepresent your identity or information.

Violation of these terms may result in account restrictions, order cancellation, or legal action.

10. Limitation of Liability

To the fullest extent permitted by law, Casella Apparel shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Service interruptions

  • Technical issues beyond our control

  • Third-party service failures

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

12. Modifications

Casella Apparel reserves the right to update, modify, or replace any part of these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws and regulations applicable in the Republic of Indonesia.

Contact Information

For questions regarding these Terms of Service, please contact:

Casella Apparel
Email: cs001.casella@gmail.com