Shipping Policy

Last Updated: June 2026

At Casella Apparel, we are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are fulfilled based on the product variant selected during checkout. Casella Apparel is not responsible for requests submitted through order notes, direct messages, or other communication channels that differ from the order details provided during checkout.

Processing Schedule

Monday – Friday

Orders placed before 3:00 PM (WIB) are generally processed and shipped on the same business day.
Orders placed after 3:00 PM (WIB) may be processed on the next business day.

Saturday

Orders placed before 2:00 PM (WIB) are generally processed and shipped on the same day.
Orders placed after 2:00 PM (WIB) will be processed on the next business day.

Sunday & Public Holidays

No order processing or shipping activities are conducted.

Processing times may vary during promotional periods, product launches, public holidays, or unforeseen circumstances.

2. Shipping Address

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Casella Apparel is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information submitted by the customer.

3. Shipping Carriers

Orders are shipped through third-party courier services selected by the customer during checkout.

Available courier options may vary depending on destination and service availability.

4. Delivery Time

Estimated delivery times are determined by the selected courier service and destination region.

Delivery estimates are provided for reference only and should not be considered guaranteed delivery dates.

5. Order Tracking

Once an order has been shipped, customers will receive shipping confirmation and tracking information when available.

Customers may track their shipment directly through the courier service.

6. Delays and Force Majeure

Casella Apparel is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

Courier operational issues
Extreme weather conditions
Natural disasters
Government regulations
Public holidays
Transportation disruptions

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team as soon as possible.

We will assist in coordinating with the courier service to investigate the issue and determine the appropriate resolution.

8. Changes to This Policy

Casella Apparel reserves the right to modify this Shipping Policy at any time without prior notice. Any updates become effective immediately upon publication on this page.